Travel Policy

"Account" means the registered profile created by a User to access and use the Platform.

"Application" or "App" means the KarloTrip mobile application made available through authorised Android, iOS or other platforms.

"Booking" means any reservation, purchase or confirmed arrangement for a Travel Service made through or facilitated by KarloTrip.

"Booking Confirmation" means an electronic ticket, voucher, itinerary, PNR, reservation number, confirmation email, travel document or other electronic confirmation issued in connection with a Booking.

"Customer" or "User" means any natural person or legal entity accessing, browsing, registering on or using the Platform or purchasing or attempting to purchase a Travel Service.

"Traveller" means the person who is intended to undertake the journey, stay at accommodation, participate in an activity or otherwise utilise the relevant Travel Service.

"Platform" means collectively the website https://karlotrip.in, the KarloTrip mobile application and other authorised websites, applications, sub-domains or successor platforms operated by KarloTrip.

"Travel Service" means any travel-related service made available through or facilitated by the Platform, including:

"Travel Supplier" or "Supplier" means an airline, hotel, accommodation provider, cab operator, transportation provider, tour operator, travel agency, guide, sightseeing/activity operator, visa service provider, insurance provider, consolidator, aggregator or other third-party service provider responsible for supplying a Travel Service.

"Service Provider" means an independent third party providing or facilitating a Service through the Platform.

"Applicable Law" shall have the meaning assigned to it under the Terms of Use and shall include applicable Indian laws, rules, regulations, notifications, governmental directions and regulatory requirements applicable to the Platform, the relevant Travel Service and the parties.

"Fare" means the price applicable to a flight or other travel product before or after applicable taxes, fees, surcharges and other charges, as specifically displayed.

"Taxes" means applicable GST, government taxes, airport charges, statutory levies, duties, surcharges and other mandatory charges.

"Convenience Fee" means a fee, where applicable, charged by KarloTrip for processing, facilitating, administering or servicing a Booking.

"Cancellation Charges" means the charges applicable to cancellation of a Booking under the applicable Supplier, fare, hotel, package, activity or other Travel Service terms.

"Refund" means an amount returned to the User following cancellation, failed Booking, approved refund request or other event giving rise to a refund.

"Force Majeure Event" means an event beyond the reasonable control of the affected party, including natural calamities, acts of God, war, terrorism, civil unrest, pandemics, epidemics, government restrictions, strikes, airport closures, transportation disruption, severe weather, technical or telecommunication failures outside reasonable control, third-party service outages and similar circumstances.

This Travel Policy applies to all Travel Services booked, purchased or facilitated through KarloTrip.

Different Travel Services may be subject to different terms, including Supplier-specific:

The applicable terms may be displayed at the time of Booking, in the Booking Confirmation or through a link to the relevant Supplier's terms.

The User is responsible for reviewing the applicable terms before completing a Booking.

Nothing in this Travel Policy shall be interpreted as excluding any statutory right or liability that cannot lawfully be excluded.

KarloTrip operates an integrated technology platform through which Users may access, search, compare, reserve, purchase or otherwise obtain various Travel Services.

Depending upon the particular Travel Service and the contractual arrangement applicable to it, KarloTrip may:

Except where KarloTrip expressly supplies a Travel Service itself, the underlying Travel Service may be supplied by an independent third-party Supplier.

Such independent Suppliers are not employees, agents or representatives of KarloTrip merely by being listed or made available through the Platform.

KarloTrip may assist Users in communicating with Suppliers and resolving booking-related issues, but such assistance shall not automatically make KarloTrip responsible for the underlying performance of an independent Supplier.

The role of KarloTrip in relation to a particular Travel Service shall be determined by the applicable Booking terms, Supplier arrangement and information displayed on the Platform.

The User must generally be at least 18 years of age and legally competent to enter into a binding contract.

Persons below 18 years may use the Platform only under the supervision and with the consent of a parent or legal guardian, who shall be responsible for the relevant activity.

Certain Travel Services may have additional age or eligibility requirements imposed by the relevant Supplier.

The User shall not make a Booking on behalf of another person without having the authority and consent necessary to provide that person's information.

The User shall provide true, accurate, current and complete information.

Depending upon the Travel Service, the Platform may require:

The User is responsible for ensuring that the information submitted for every Traveller is accurate.

The User must immediately notify KarloTrip if any Booking Confirmation contains an apparent error.

The User shall carefully verify the following before confirming a Booking:

Incorrect or incomplete information may result in additional charges, cancellation, rebooking, denial of boarding, refusal of accommodation, visa complications or loss of the Booking.

KarloTrip shall not be responsible for consequences arising solely from incorrect information provided by the User, subject to Applicable Law.

Travel Services displayed on the Platform are subject to availability.

The User may search for a Travel Service and select the relevant option based on the information displayed.

Availability and prices may change before confirmation.

A quotation, search result or displayed price shall not necessarily constitute a confirmed Booking.

A Booking shall be treated as confirmed only after successful confirmation/issuance by KarloTrip and/or the relevant Supplier, as applicable.

Payment alone shall not necessarily constitute confirmation where Supplier confirmation or inventory availability is still pending.

Where payment has been successfully received but the Booking cannot be confirmed, the applicable amount shall be refunded in accordance with the Refund & Cancellation Policy and applicable payment-processing timelines.

General — Flight Bookings are subject to the applicable airline's conditions of carriage, fare rules, baggage policies, operational requirements and Applicable Law.

Passenger Details — The User must ensure that passenger details entered during Booking correspond with the passenger's valid travel documents.

Passport and Visa — For international travel, the Traveller is solely responsible for possessing a valid passport, visa, transit visa, permits and other required documents.

Check-in — Passengers must comply with the applicable airline's check-in deadlines and airport reporting requirements.

Baggage — Baggage allowance shall depend on the airline, route, fare class and ticket conditions. Excess baggage and other baggage-related charges may be payable separately.

Seats and Ancillary Services — Seat selection, meals, baggage, lounge access, priority boarding and other ancillary services may be separately chargeable and subject to availability.

Flight Delay — Flights may be delayed for operational, weather, technical, airport, regulatory or other reasons.

Flight Cancellation or Schedule Change — Airlines may cancel, reschedule, retime or otherwise modify flights. Where an airline cancels or modifies a flight, the available remedy shall be determined by the applicable airline policy, fare conditions and Applicable Law.

Missed Flight and No-Show — Failure to report for the flight or failure to complete required check-in formalities may result in a no-show and loss or modification of the ticket in accordance with applicable fare rules.

Airline Responsibility — The airline remains responsible for the operation and carriage of passengers in accordance with its applicable conditions and Applicable Law.

Hotel Bookings are subject to availability and the terms of the relevant hotel/property.

The User should review:

Early check-in and late check-out are subject to availability and may attract additional charges.

The hotel may require valid government-issued identification at check-in.

Charges for minibar, room service, damages, security deposits, additional services and other incidental expenses may be payable directly to the hotel.

Where a hotel is unable to honour a confirmed reservation because of overbooking or operational circumstances, KarloTrip may assist the User in accordance with the applicable Supplier arrangement.

Cab and transportation services may be provided by independent third-party operators.

Transportation services may include:

The User shall ensure that the number of passengers and luggage comply with the vehicle capacity.

Additional charges may apply for tolls, parking, permits, interstate taxes, waiting time, additional kilometres, additional stops, night charges or other applicable services.

Traffic, road closures, weather, accidents, government restrictions and other circumstances may affect pickup or travel times.

Users should allow adequate time for airport and other time-sensitive transfers.

KarloTrip may provide information, documentation assistance, application facilitation or related visa services, directly or through an independent service provider.

Visa issuance is solely within the discretion of the relevant embassy, consulate, immigration authority or government authority.

KarloTrip does not guarantee:

Visa processing times displayed on the Platform are indicative unless expressly stated otherwise.

Authorities may request additional documents, interviews, biometric information or other information.

Government visa fees may be non-refundable.

KarloTrip's visa assistance/service fee, where applicable, shall be governed by the terms displayed at the time of Booking.

The User is responsible for providing genuine, complete and accurate documentation.

Submission of false, forged or misleading documentation may result in visa refusal, cancellation or legal consequences.

Users must independently verify current immigration and entry requirements applicable to their destination.

KarloTrip may facilitate pilgrimage and tour/holiday packages involving accommodation, transportation, sightseeing, temple visits, darshan, guides, activities and other Travel Services.

Package inclusions and exclusions shall be stated in the applicable itinerary, package description, quotation or Booking Confirmation.

Unless expressly included, the following may be excluded:

Itineraries may be modified due to weather, temple restrictions, Supplier availability, operational circumstances, government restrictions, safety concerns or other circumstances beyond reasonable control.

Where a material change is necessary, KarloTrip and/or the relevant operating Supplier may offer an alternative arrangement subject to availability and applicable terms.

Unused components of a package shall not automatically be refundable unless expressly provided under the applicable package terms.

Temple timings, darshan availability, entry requirements, rituals, dress codes, security arrangements and other conditions are determined by the relevant temple or competent authority.

Such conditions may change without prior notice.

KarloTrip may provide information received from public sources, temple authorities or service providers.

Users are advised to verify critical temple and darshan requirements directly with the relevant authority before travel.

KarloTrip shall not be responsible for changes imposed by a temple authority or competent government authority beyond KarloTrip's reasonable control.

Temple closures, cancellation of darshan, changes in entry rules and similar events may affect the applicable Booking.

Guide services are subject to availability.

Guide language, timing, location and scope shall be determined by the applicable Booking.

Users must report to the designated meeting point at the prescribed time.

Late arrival or failure to attend may be treated as a no-show.

Additional hours or services outside the agreed scope may attract additional charges.

A guide may be replaced where necessary due to availability, illness, operational circumstances or other reasonable grounds.

Sightseeing and activities are subject to the terms of the relevant operator.

Certain activities may have age, height, weight, health, fitness, clothing or other eligibility requirements.

Users must comply with safety instructions issued by the activity provider.

Certain activities may involve inherent risks.

Activities may be cancelled, postponed or modified due to weather, safety concerns, operational circumstances, government restrictions or other Force Majeure Events.

Refunds for cancelled activities shall be governed by the applicable activity provider's terms and the KarloTrip Refund & Cancellation Policy.

Travel insurance may be made available through an applicable insurer or authorised insurance intermediary.

Insurance coverage is governed by the relevant insurance policy, certificate, schedule, terms, conditions, exclusions and endorsements.

KarloTrip does not guarantee that any particular loss, illness, delay, cancellation, baggage loss or other event will be covered.

Customers should read the insurance policy carefully before purchasing the insurance.

Insurance claims shall be assessed and determined by the relevant insurer in accordance with the applicable policy.

KarloTrip does not guarantee acceptance, approval or settlement of any insurance claim.

Any dispute relating to insurance coverage or claim settlement shall be subject to the grievance and claims process applicable to the relevant insurer/intermediary and Applicable Law.

Prices displayed on the Platform may include:

The final price shall be displayed before the User confirms the Booking, subject to changes permitted under the applicable Supplier terms.

Prices may change due to availability, Supplier pricing, fare changes, taxes or other applicable factors before confirmation.

Where a price is incorrectly displayed due to an apparent technical or clerical error, KarloTrip may take reasonable steps to correct the error and, where legally permissible, cancel the affected Booking and refund the amount paid.

Payments may be made through UPI, debit/credit cards, net banking, wallets or other payment methods enabled through KarloTrip's payment gateway partners.

Payment information is processed through third-party payment gateway partners.

KarloTrip does not store full card details where such information is processed by the applicable payment gateway.

If a transaction fails after the User's account has been debited, the amount shall be refunded/reversed to the original payment source in accordance with the applicable bank/payment gateway timelines, ordinarily within 7–10 business days, subject to circumstances outside KarloTrip's control.

KarloTrip shall not be responsible for delays caused by banks, payment gateways or network service providers.

E-tickets, Booking Confirmations, itineraries and vouchers may be delivered through email, WhatsApp, the User's Account or other available communication channels.

As stated in KarloTrip's existing Shipping & Delivery Policy, e-ticket/Booking Confirmation is generally intended to be delivered within 24 hours of successful Booking and payment, subject to confirmation from third-party service providers.

The User must check all details immediately after receiving the Booking Confirmation.

Travel documents may include:

Delivery of a document does not alter the terms, restrictions or conditions applicable to the underlying Travel Service.

Cancellation and refund rights vary according to the category of Travel Service.

The applicable cancellation conditions shall be disclosed at the time of Booking wherever available.

The following existing KarloTrip cancellation schedule shall apply to pilgrimage bookings and tour packages, unless a different package-specific policy is expressly disclosed at the time of Booking:

The percentages specified above apply to the package cost subject to Clause 21.5.

Refund percentages do not include non-refundable components such as:

Amounts already paid to third parties and not recoverable by KarloTrip shall not be refundable to the extent legally permissible and disclosed at the time of Booking.

The applicable Refund & Cancellation Policy is incorporated into this Travel Policy by reference.

Where a tour or pilgrimage is cancelled by KarloTrip or the operating Supplier, including due to insufficient participants, operational reasons or Force Majeure, the User shall be entitled to:

Where cancellation is caused by a Force Majeure Event, refund shall be processed to the extent recoverable from third-party Suppliers, less reasonable administrative costs where applicable and disclosed.

For flight, hotel, cab, activity and other third-party bookings, refunds shall remain subject to the applicable Supplier's rules and recoverability.

Users may cancel eligible Bookings through:

The User should quote the Booking/order ID when submitting a cancellation request.

Cancellation requests shall be processed according to the applicable cancellation deadline and Supplier terms.

A cancellation request submitted after the applicable deadline may not qualify for a refund.

Approved refunds shall ordinarily be initiated within 5–7 business days from approval.

The refund may reflect in the User's account within approximately 7–10 business days thereafter, subject to the processing time of the relevant bank/payment gateway.

Refunds shall generally be credited to the original payment method, including:

Where the original payment method is unavailable, KarloTrip may, with the User's consent, offer a refund by bank transfer or Platform wallet credit.

KarloTrip may deduct applicable payment gateway charges, convenience fees and disclosed non-refundable third-party costs where permitted under the applicable Booking terms.

The following are generally non-refundable, subject to applicable law:

Rescheduling or amendment of a Booking shall be subject to availability and Supplier rules.

Changes may result in:

KarloTrip does not guarantee that an amendment requested by the User will be accepted.

Name changes may be prohibited by certain airlines or other Suppliers.

Failure to utilise a confirmed Travel Service without valid cancellation may be treated as a no-show.

No-show consequences shall be determined by the applicable Supplier or Travel Service terms.

Under the existing KarloTrip package cancellation schedule, a no-show for pilgrimage/tour packages is generally non-refundable.

Users are solely responsible for obtaining and carrying all documents required for travel.

Depending upon the destination, Users may require:

Requirements may differ depending on nationality, destination, purpose of travel, transit location and duration.

Users must independently verify applicable requirements with the relevant official authorities before departure.

KarloTrip does not guarantee immigration clearance or entry into any country.

International Travel Services are subject to the laws and regulations of the destination and transit countries.

Users shall comply with applicable:

KarloTrip shall not be responsible for consequences arising from the User's failure to comply with applicable international travel requirements, subject to Applicable Law.

provide accurate and complete information;

make payments within the applicable time;

maintain valid travel documentation;

comply with Supplier rules;

comply with Applicable Law;

arrive at airports, hotels, pickup points and meeting locations on time;

follow reasonable safety instructions;

maintain appropriate conduct;

protect personal belongings and travel documents;

maintain updated contact information;

review Booking Confirmations; and

promptly report Booking discrepancies.

Travel Suppliers are independent third parties unless expressly stated otherwise.

Suppliers may independently determine:

The User agrees to comply with applicable Supplier terms.

KarloTrip may assist the User in communicating with a Supplier but does not guarantee the Supplier's performance unless KarloTrip has expressly undertaken such responsibility.

KarloTrip may publish information relating to temples, pilgrimage destinations, darshan timings, rituals, facilities, locations and related travel information.

Such information may be compiled from publicly available information, Service Providers and/or temple authorities.

Temple timings, rituals, entry rules and facilities may change without notice.

Users should verify critical information directly with the relevant temple authority before travel.

This clause is consistent with KarloTrip's existing Disclaimer concerning temple information.

KarloTrip shall not be responsible for delay or failure caused by a Force Majeure Event.

Such events may include:

Where a Force Majeure Event affects a Booking, KarloTrip may assist the User in accordance with the applicable Supplier terms.

The Platform and Services are made available on an "as is" and "as available" basis to the maximum extent permitted by Applicable Law.

KarloTrip shall take reasonable care in providing services under its direct control.

Where a Travel Service is provided by an independent Supplier, the Supplier shall remain responsible for its own service to the extent applicable under law and its contractual obligations.

Subject to Applicable Law, KarloTrip shall not be responsible for losses arising solely from:

The limitation of liability provisions contained in KarloTrip's Terms of Use shall apply to the Platform and Travel Services to the extent legally permissible.

Nothing in this Travel Policy excludes or limits liability that cannot legally be excluded or limited.

Nothing in this Travel Policy is intended to waive or restrict statutory consumer rights.

The User shall indemnify and hold harmless KarloTrip, its directors, officers, employees and agents against claims, liabilities, damages, losses and reasonable expenses arising from:

This clause shall operate subject to Applicable Law.

Travel bookings may require collection and processing of Personal Data.

Such information may include:

As already stated in KarloTrip's Privacy Policy, Personal Data may be shared with Service Providers/Vendors and other third parties to the extent necessary to fulfil a Booking or provide a requested service.

For travel-related services, this may include sharing relevant information with:

Personal Data shall be handled in accordance with KarloTrip's Privacy Policy and Applicable Law.

The Privacy Policy is incorporated into this Travel Policy by reference.

KarloTrip's existing Privacy Policy and Terms of Use provide that online payments are processed through third-party payment gateway partners.

KarloTrip does not store complete card numbers, CVV or banking credentials on its own servers where such information is handled by the payment gateway.

Users shall be responsible for using authorised payment instruments.

KarloTrip may communicate with Users through:

Users are responsible for ensuring that their contact information remains accurate.

KarloTrip shall not be responsible for failure to receive communications caused by incorrect or inactive contact information supplied by the User.

Promotional offers may be subject to separate terms and conditions.

Offers may contain restrictions relating to:

KarloTrip may withdraw or modify promotional offers in accordance with their applicable terms and Applicable Law.

KarloTrip may undertake verification measures for fraud prevention and security.

KarloTrip may request additional documents or information where reasonably necessary to:

KarloTrip may suspend or cancel a transaction where it reasonably suspects fraud or unlawful activity, subject to Applicable Law.

Users may raise complaints concerning:

Complaints may be submitted through:

Complaints should contain:

As provided in KarloTrip's Grievance Redressal Policy: complaints are intended to be acknowledged within 24 hours; and grievances are intended to be resolved within 15 days, subject to Applicable Law and shorter statutory timelines applicable to specific matters.

Nothing in this Travel Policy is intended to exclude, restrict or waive any right available to a consumer under Applicable Law.

Users may approach an appropriate consumer forum/commission or other competent statutory authority where such remedy is available under Applicable Law.

Any contractual dispute-resolution mechanism contained in KarloTrip's Terms of Use shall operate subject to applicable consumer protection rights.

KarloTrip's name, logo, trademarks, Platform design, software and Company-created Content are owned by or licensed to KarloTrip.

Nothing in this Travel Policy grants the User ownership of KarloTrip's intellectual property.

Users shall not reproduce, distribute, modify, publicly display or commercially exploit KarloTrip's intellectual property without permission, except as permitted by law.

KarloTrip may modify this Travel Policy from time to time to reflect:

Material changes may be communicated through the Platform, email, SMS or other appropriate means.

The version applicable to a confirmed Booking shall ordinarily be the version accepted at the time of Booking, subject to Supplier changes, mandatory legal requirements and circumstances expressly permitted under the applicable Booking terms.

This Travel Policy shall be governed by and construed in accordance with the laws of India.

The dispute-resolution provisions contained in KarloTrip's Terms of Use shall apply to disputes arising from this Travel Policy, subject to Applicable Law.

The parties shall initially attempt to resolve disputes through good-faith negotiation.

In accordance with KarloTrip's existing Terms of Use, where a dispute cannot be resolved amicably, the applicable dispute shall be subject to arbitration under the Arbitration and Conciliation Act, 1996, subject to the enforceability of such provision under Applicable Law.

The existing Terms of Use provide for: Seat and Venue: Jaipur, Rajasthan, India; Language: English; Arbitration: Sole arbitrator.

Nothing in this clause shall restrict a consumer's statutory right to approach an appropriate Consumer Disputes Redressal Commission where such right is available under Applicable Law.

Subject to the dispute-resolution provisions and applicable consumer/statutory jurisdiction, the courts at Jaipur, Rajasthan, India shall have jurisdiction over matters not covered by arbitration or interim relief.

This clause shall operate subject to Applicable Law.